In this eBook, we explain the ins and outs of raising retention, minimizing churn and growing a family of brand loyalists. Specifically, you'll learn...

  • How to calculate your company's individual retention rate, which you can then compare against the an "ideal" retention rate

  • Customer Retention 101: What is it and why is it important? 

  • The true cost of customer churn as well as the leading causes of churn

  • How to marry a product or service with a top-tier customer experience to create the ideal environment for customer loyalty to thrive

  • How to improve your retention rate whether you're a B2B or B2C company

  • ...and more!

 

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