Providing clear answers to confused customers has never been more challenging. Things keep changing: lockdowns, government aid, travel cancellation policies, mortgage and rental relief options — the list goes on.
Through all this, call centers are understaffed, yet regulators demand more transparency than ever. It's a perfect storm of poor customer service, and it's hitting everybody.
Fortunately, Idomoo's Personalized Video is here to help. Companies of all sizes have used our technology to engage their customers, turning a bad situation into an opportunity to surprise and delight. Here’s what that looks like.