How to calculate your company's individual retention rate, which you can then compare against the an "ideal" retention rate
Customer Retention 101: What is it and why is it important?
The true cost of customer churn as well as the leading causes of churn
How to marry a product or service with a top-tier customer experience to create the ideal environment for customer loyalty to thrive
How to improve your retention rate whether you're a B2B or B2C company